Shipping policy

PLEASE ALLOW 1-3 BUSINESS DAYS TO PROCESS ORDERS THAT CONTAIN PREMADE ITEMS. ONCE PREORDERED ITEMS ARRIVE AT OUR WAREHOUSE, THE SAME 1-3 BUSINESS DAY PROCESSING TIME APPLIES AS WELL. FOR US ORDERS, PLEASE ALLOW 5-7 BUSINESS DAYS FOR DELIVERY ONCE SHIPPED AND 1-3 WEEKS FOR INTERNATIONAL ORDERS (SUBJECT TO DELAYS).

WE DO OUR BEST TO SEND OUT ALL ORDERS IN A TIMELY MANNER. ONCE AN ORDER HAS BEEN PROCESSED, IT CAN NOT BE MODIFIED OR CANCELED.

IF YOUR ORDER IS RETURNED TO SENDER FOR ANY REASON, WE CANNOT ACCEPT RESPONSIBILITY. IF YOU NEED THE PACKAGE RESHIPPED ONCE THE ITEM IS RETURNED TO US, YOU WILL NEED TO SEND AN EMAIL AND PAY TO RESHIP YOUR ITEM(S). (CONTACT SUPPORT@HIDDENELEMENTS.SHOP).

INTERNATIONAL CUSTOMERS MAY BE SUBJECT TO DUTIES AND FEES, WHICH ARE OUT OF OUR CONTROL. IF APPLICABLE, YOU WILL SEE THE PRICE OF INTERNATIONAL SHIPPING AND PREPAID DUTIES CALCULATED AT CHECKOUT.

WE ARE NOT LIABLE FOR ANY PACKAGES THAT ARE LOST OR STOLEN DURING SHIPMENT. ONCE A PACKAGE HAS BEEN SCANNED IN BY A POSTAL PROVIDER, IT IS UNDER THEIR JURISDICTION AND IS NO LONGER OUR RESPONSIBILITY.

IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE OPEN AN INVESTIGATION WITH YOUR CARRIER.