Terms of Service

Welcome to Hidden Elements. By using our website and placing an order, you agree to the following terms:

1. Acceptance of Terms

By accessing this site or purchasing from Hidden Elements, you agree to be bound by these Terms of Service. If you do not accept these terms, please do not use this site or purchase from us.

2. Product Information

We aim to provide accurate descriptions, images, and sizing for all products. Please note that colors may vary slightly from each other and depending on your screen. Hidden Elements reserves the right to update, modify, or discontinue any product without notice.

3. Pricing

All prices are shown in USD by default, but can be viewed in your country's currency and may change without prior notice. Taxes and shipping costs will be calculated at checkout.

4. Order Processing & Shipping

Please allow 5 business days for processing and handling of your order once we've received items from the manufacturer. Once shipped, you will automatically receive tracking details via email. We are not responsible for shipping delays caused by carriers, customs, or other external factors. You may read more regarding our shipping policy at the bottom of the page.

5. Return & Replacement Policy

All sales are final. We do not accept returns or issue refunds.

However, if your item arrives with a manufacturer's defect, you are eligible for a refund. To qualify:

  • Contact us at support@hiddenelements.shop within 7 days of delivery.
  • Provide your order number and clear photos of the defect.
  • The item must be unused and in its original condition.

If approved, we will process a refund. You may read more about our refund and return policy at the bottom of the page.

6. Changes to Terms

We may update these Terms of Service at any time. Changes take effect immediately upon being posted on this page.