Please allow 1-3 business days to process orders. For U.S orders, please allow 3-5 business days for product arrival once shipped and 1-3 weeks internationally (subject to delays).

Yes, all international shipment pricing is based upon weight and distance from the U.S. International shipments may be subject to duties and taxes, which are outside our control. If applicable, you will see the price of international shipping and prepaid duties calculated at checkout.

Items and collections will not restock frequently as new designs are released. Once the time is up, it will be too late to buy them.

Most of our items are true to size or slightly oversized. We always recommend viewing the sizing page on our website and the detailed size charts provided on each product page.

We do not offer refunds, and all sales are final. However, if an item is received in the wrong size or color, we will offer a return label and send the correct item at no additional cost. If your item arrives with a manufacturing defect (such as manufacturing damage or a misprint), you are eligible to receive a refund.

Customers have a 7-day window after delivery to contact customer support at support@hiddenelements.shop.

We would like to remind our customers that our only official website is hiddenelements.shop.

Please be aware that if you purchase our items from other websites or misleading advertisements, you are likely being scammed. To ensure the authenticity of your products and the security of your information, always shop directly through our official site.

support@hiddenelements.shop or the contact form page on our website.