Pre-order items require 6 to 8 weeks for production and shipping to their final destinations. All pre-order items will be clearly marked at the top of the product description.

In contrast, pre-made items are ready to ship the next business day and will arrive faster than pre-orders. These items will also be clearly indicated in the product description.

Yes, all international shipment pricing is based upon weight. International shipments may be subject to paying duties and taxes, which are out of our control.

Yes! Items and collections will not restock frequently as new designs are released. They will be available for purchase for one week or two weeks at a time. Once the time is up, it will be too late to buy them.

Most of our items are true to size or slightly oversized. We always recommend using the detailed size charts provided on each product page.

Due to the nature of our drops, which are mostly preorders, every order is accounted for and produced, even if a customer decides to cancel. We do not offer refunds; however, if an item is received in the wrong size or color, we will offer a return label and send the correct item at no additional cost. Customers have a 7-day window to contact customer support at support@hiddenelements.shop.

Email: support@hiddenelements.shop